REFUND & CANCELLATION POLICY


Last Updated: 12 August 2026


FinovateSpark sells digital products, including Trading Journal Templates and Portfolio Tracking Templates designed for Microsoft Excel and Google Sheets.

Because digital products may be delivered or made accessible immediately after purchase, refunds are generally not available for change-of-mind requests once the purchased product has been successfully delivered or access has been provided, subject to applicable law.


1. ONE-TIME PURCHASE

FinovateSpark products are generally offered as one-time purchases.

Unless otherwise stated on the relevant product page, purchasing a product provides the customer with lifetime access to the purchased template.

Lifetime access applies only to the specific product purchased and does not automatically include other products, future products, unrelated templates, or third-party services.


2. WHEN A REFUND MAY BE CONSIDERED

We may review refund requests in genuine situations such as:

• The delivered file is corrupted or technically defective.

• The purchased product cannot reasonably be accessed or used as described.

• The delivered product materially differs from the product description.

• A duplicate payment or duplicate purchase occurred due to a technical or payment error.

• A significant delivery or access problem cannot reasonably be resolved.


Where appropriate, FinovateSpark may first attempt to provide:

• A corrected file

• A replacement template

• Restored access

• Technical assistance

• Another reasonable resolution


3. NON-REFUNDABLE SITUATIONS

Refunds will generally not be provided for:

• Change of mind after purchase

• Failure to review the product description before purchasing

• Failure to review product features or screenshots before purchasing

• Failure to meet stated software or platform requirements

• Unsupported Microsoft Excel or Google Sheets versions

• Device or software compatibility issues outside FinovateSpark's control

• User modifications that cause the template to malfunction

• Failure to follow provided instructions

• Failure to enter data correctly

• Personal trading or investment results

• Losses resulting from trading or investment decisions

• Failure to achieve a desired trading or investment outcome


4. PRODUCT COMPATIBILITY

Customers are responsible for checking the product page before purchase to confirm:

• Supported platform

• File format

• Microsoft Excel or Google Sheets requirements

• Other stated technical requirements

FinovateSpark is not responsible for compatibility problems caused by unsupported software, devices, platforms, third-party services, browser limitations, extensions, or unauthorized modifications.


5. DUPLICATE PURCHASES

If you accidentally purchase the same product more than once due to a technical or payment error, please contact us as soon as possible.

We will review the transaction and may provide an appropriate resolution where the duplicate transaction is verified.


6. HOW TO REQUEST SUPPORT OR A REFUND

If you experience a problem with your purchase, contact us at:

Email: finovatesparkconnect@gmail.com


Please include:

This information helps us review and resolve the issue efficiently.


7. REQUEST REVIEW

Refund or resolution requests will be reviewed based on the circumstances of the individual case.

Where a technical issue can reasonably be corrected through a replacement file, access restoration, or technical assistance, we may provide that solution instead of a refund.


8. PAYMENT PROCESSOR

Where payments are processed through a third-party payment provider, payment processing may also be subject to that provider's terms and policies.


9. APPLICABLE LAW

Nothing in this Refund Policy is intended to remove, restrict, or override any rights or remedies that cannot legally be excluded or limited under applicable law.


10. POLICY CHANGES

FinovateSpark may update this Refund & Cancellation Policy from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.


11. CONTACT US

For refund requests, technical issues, delivery problems, or purchase-related support:


FinovateSpark

Email: finovatesparkconnect@gmail.com

Website: https://www.finovatespark.com/